Delete Your Account
Close your account and schedule your data for permanent deletion.
Deleting your account disables it right away. Your data is permanently deleted after 90 days. Until then, support can recover the account for you.
Before you start
Know what happens when you delete:
- Your account is disabled at once. You are signed out everywhere and can't sign in again.
- Your data is permanently deleted after 90 days. That includes your account and everything in it.
- You can recover the account within those 90 days. Contact support at info@inspectortoolbelt.com. After 90 days, it can't be recovered.
- Your subscription is cancelled at the end of the current billing period. No refund is issued. If you subscribed through Apple, cancel it yourself in your App Store subscription settings, or Apple keeps charging you.
- If you own a team with other members, they lose access right away. The dialog tells you how many people are affected. For example: "3 other people on your team lose access to the team right away." If support recovers your account within the 90 days, they get access back.
- If you sign in with Apple, you sign in with Apple once more. Before the account is deleted, you confirm with Apple. Then the app's access to your Apple ID is removed right away.
Deleting always applies to your own login, even if you are working in a team's account. It isn't available while you are viewing another account.
Delete your account on the dashboard
Go to SettingsProfile. Scroll to the Danger zone card at the bottom.
Click Delete account and data. A dialog titled Delete your account and data? opens.
Read the notes in the dialog. They change with your account: you only see the subscription notes if you have a subscription, and the team warning if you own a team with other members.
Under Type DELETE to confirm, type DELETE.
Click Delete account and data. The button stays off until you have typed DELETE. Click Cancel instead if you change your mind.
If your account uses Sign in with Apple, a pop-up from Apple opens. Sign in with Apple to confirm. Closing the pop-up cancels the deletion.
In the mobile app
You can also delete your account from the mobile app. Go to MoreProfile, scroll to Delete account, and tap Delete account and data. Type DELETE and tap Delete account and data again. When it finishes, tap Sign out. After the request goes through, the Android back button no longer closes the confirmation: Sign out is the only way out.
The app needs an internet connection for this. If it can't load your account details, the sheet says "We couldn't load your account details. Check your connection and try again." Tap Retry. The Delete account and data button stays off until the details load. It also asks you to wait if work from the field has not synced yet, so nothing is lost. Connect, let the sync finish, then try again.
If your account uses Sign in with Apple, the Apple sign-in sheet opens after you confirm. On an iPhone, sign in with Apple to finish. On an Android phone, you can't delete an account that uses Sign in with Apple from the app. The app tells you to delete it from the iPhone app or the web dashboard instead.
What you should see
You see the message "Your account is scheduled for deletion." and you are signed out. If you try to sign in again, you see "This account is scheduled for deletion. Contact support to recover it."
If something goes wrong
- "We couldn't delete your account. Please try again." — the request did not go through. Check your connection and try again.
- "Your account is scheduled for deletion, but we couldn't cancel your subscription automatically." — your account is closed, but we could not stop the billing. Contact support at info@inspectortoolbelt.com so you are not charged.
- You want your account back. — contact support within 90 days. See Account & Team Problems.