Manage Time Away

Before you start

Time away is personal. Each team member manages their own — it's never set by a manager or shared across the team, and a block only closes your own bookable times. It works the same way on the web dashboard, the mobile app, and legacy itb-app. Every signed-in team member can add and edit their own time away, regardless of role; see Team Roles.

Edit or Delete a Block

In the Time away card, click the pencil icon on any entry to change its dates, times, or note. Click the trash icon to delete it — you'll be asked to confirm, since deleting frees those times back up for booking.

What You Should See

The block appears in the list, grouped under the month it starts in. Clients visiting your public booking page no longer see those times as available to book. If you or a teammate tries to book you into your own Time Away from the order form or a reschedule, you'll see a warning and a confirm step first — nothing is hard-blocked for you, so you can still book it if you mean to.

In a Team

Time Away is always personal — it only ever applies to you. In team scheduling, though, a client or teammate assigning work sees you marked Unavailable for any time inside it, the same as if you were already booked; that comes from the shared team schedule, not from your own confirm step. The "Book anyway" confirm only ever appears when the block is your own.

On Mobile

Time away can also be added and edited from the ITB mobile app: open MoreTime Away. Entries are shared across the dashboard, the mobile app, and legacy itb-app — a block you add on one shows up on the others right away.

If Something Goes Wrong

• I don't see an "Add time away" button. You may be signed in as a deactivated (inactive) team member, who has no access. Ask an admin to restore your access — see Team Roles.
• A block I added isn't showing up on mobile (or vice versa). Give it a moment — the two surfaces sync automatically. If it still hasn't appeared, reload the page or the app.
• Clients can still book a time I meant to block. The public booking page only removes start times that fall inside the block itself — it doesn't look at how long the appointment runs, so a slot that starts just before the block can still be booked. The dashboard and mobile app are stricter about your own bookings: they also warn you if the appointment's length would run into the block, even when the start time is outside it. See Availability.

Related

• Availability
• Public Booking Page
• Team Roles