Reference
Order Statuses
Reference guide to all order statuses and what they mean.
Status Overview
Each Order progresses through a series of statuses that reflect its lifecycle:
| Status | Description |
|---|---|
| Draft | Order saved but not yet submitted |
| New | Order submitted and awaiting review |
| Read | Order has been viewed |
| Approved | Order confirmed and scheduled |
| Complete | Work is finished |
| Archived | Legacy status from before archiving was removed — kept so old archived Orders stay findable |
Status Transitions
Statuses generally flow forward:
Draft → New → Read → Approved → Complete
Additional rules:
- A Draft or New Order can be approved directly — it doesn't have to pass through every step
- An Approved Order can be canceled — it moves back to Read; see Rescheduling and Canceling
- A Complete Order can be moved back to Approved (undo complete)
- Any Order that isn't already New — including archived ones — can be reopened (moved back to New)
- No Order can be moved to Archived — archiving has been removed
How Statuses Change
- Use Mark as Read on a New Order's detail page to move it to Read
- Creating an Order in the dashboard with Create & Approve creates it already Approved
- When a client books through the online scheduling page, a new Order is created with New status
Automation triggers
You can set up automations that fire based on status changes — for example, sending a confirmation email when an Order is approved.